Guarantees, Shipping & Return Policies
We guarantee our products to be brand new and fully as described. We ship no blemishes, seconds or any inferior variations.
We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us via the contact form in our store or toll free at 866-278-5088. We are not a large operation and do not have operators waiting at the phones. If you leave a message with your return telephone number we WILL return your call as quickly as possible.
Our products are shipped within 1 to 2 business days with the exception of our signs. Our signs will take 3 to 4 weeks to produce and ship, so please allow this amount of time from when your order is placed. Should a product be out of stock, we'll notify you of the delay immediately. We will try to give an accurate estimate of how long to expect before the item is back in stock. We will ask if you prefer to cancel your order. We charge $1.00 to $5.00 handling charge on signs (up to a maximum of $200.00) due to excess weights and dimensions.
We stand behind every product we sell. If you are not satisfied with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price (excluding shipping charges). Simply return the item in new unworn/unused condition in the original packaging, including the invoice/receipt sent with your package within a two week period via insured parcel post or UPS to...
10111 81st St
Pleasant Prairie, WI 53158 USA
Personalized signs are non-returnable. If a mistake was made on our end we will happily correct the error and replace the sign free-of charge to you. We can't stress enough to be accurate on your end (including punctuation) as we can't be responsible for any errors in spelling, etc. There are no exceptions to this policy. We submit your order exactly as you type it.
You can contact us by using the form at http://www.biker-crossroads.com/contact-us.html, or by telephone toll free at 866-462-2117.